Our top priority is providing the most excellent service with high quality customized products. At Onlyourgift, we go the extra mile to get all orders fulfilled and successfully delivered as soon as possible since we completely understand that the order arriving on time for your special occasions is essential. 

PRODUCTION AND SHIPPING TIME

Please keep in mind that your package’s Estimated Arrival = Production time + Shipping time. 
- Production process includes order fulfillment based on your personalization, quality checks to ensure that every item reaches our customers in the best condition, and packaging.
- Shipping time is calculated from the day your order leaves our door to your delivery address. Keep in mind that Production and Shipping times vary based on item types and delivery locations. Note: The provided timeframe is an estimate.
  • U.S domestic orders

Unit: working days

Item Production time Standard Shipping time Fast Shipping time
Acrylic Plaque 2 - 3 9 - 12 5 - 8
LED Night Light 2 - 3 8 - 14 5 - 8
Keychain 2 - 3 7 - 12 5 - 8
Ceramic/ Plastic Ornament 2 - 3 8 - 14 5 - 8
Acrylic/ Wooden Ornament 2 - 3 8 - 14 5 - 8
Apparel 3 - 5 9 - 11 5 - 8
Poster 1 - 2 7 - 12 5 - 8
Canvas 3 - 4 10 - 14 5 - 8
Mug 3 - 5 9 - 11 5 - 8
Fleece Blanket 2 - 3 9 - 11 5 - 8
Doormat 2 - 3 8 - 14 5 - 8
Pillow 2 - 3 8 - 10 5 - 8
Garden Flag 3 - 5 8 - 11 5 - 8
Tumbler/ Can Cooler 3 - 5 8 - 13 5 - 8
Phone Case  2 - 3 8 - 11 5 - 8
Others 4 - 7 11 - 15 5 - 8

 

  • International Orders:
It may take additional days if orders have to go through customs. We do not influence the customs process and we apologize for any inconvenience due to delivery delays resulting from this.

ORDER TRACKING

Once your order is ready to be shipped, you will receive an email with tracking information. You can also track your order on the Onlyourgift.com website's "Track order" page using your order number and email. Alternatively, log in to your account and visit My Account > My Order.

SHIPPING FEE

Shipping fee will be calculated at checkout. It depends on the shipping location and the items’ weight. You may need to pay extra when your order has to go through customs.

DELIVERY AREAS

Our products can be shipped to the US, UK, and AU, except for:
  • Large packages like Canvas or Metal Sign cannot be shipped to a P.O. address. In this case, we need your physical address to ensure a safe and quick delivery.
  • We cannot ship to Army addresses, but we are looking into how our products can be delivered to these places.
Kindly be advised that we cannot ship your order to a non-postal address or multiple addresses. Please provide us with your mailing address or place separate orders in case you want to ship each item to different places.

INCORRECT ADDRESS

Please make sure all details, including the recipient’s name, are CORRECT. Otherwise, the items may be returned to our shipping partners’ warehouses and disposed of by them. Onlyourgift.com is NOT responsible for the unsuccessful delivery of your order due to incorrect or insufficient shipping information.
Changing your address is eligible within 2 hours of placing your order. Modifications are not possible after this period.
We may reach out to confirm your shipping address if issues arise, such as incorrect city, state spelling, or ZIP code. Please note that timely delivery cannot be guaranteed in these situations.

SPECIAL NOTES

  • Once your order is successfully made and ready to be shipped out, an email with tracking information will be sent to you. Kindly monitor your inbox to see your tracking number and you can follow the package all the way home. 
  • With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day and Halloween or Christmas, production and delivery time might extend a few days longer. Our cut-off times should be publicly shown on our website. We do not guarantee the on time arrival or take responsibility for late delivery of orders placed after cut-off dates.